Why call your bank with travel plans? August 3rd 2014 5.20pm

Why call your bank with travel plans?  August 3rd 2014 5.20pm

Why even bother calling your bank with your travel plans when they stop your card?  I am livid as this is the second time this has happened.  Even more livid as I have documented and also rang my bank to tell them the specific cities I would be visiting.

I took the time and courtesy to be explicit to notify my bank about the following:

The specific hotels with addresses I would be staying.  The specific book stores I would buy from.

The specific items I would buy on the internet and have delivered to the hotel.

The specific tickets I would buy for the shows I would attend.

They then rejected my card as one of the above transactions was done here while in New York!  It is a company that I have used on two previous occasions with larger financial transaction.

I do appreciate the security aspect.  I am cool with that.

What i am really livid about is the three incompetant staff who would not listen to me to transfer the call to the appropriate card department to resolve the issue.

What I am furious about is that this has cost me two hours and ten minutes to resolve.   

It took the last customer service operator, Andrew to resolve the issue in about three minutes.

My question is:  Why cannot the staff be trained to listen to customers?  Why do they not know to transfer the call?

It is only when you have an experienced person that they can resolve these issues.  Even when you ask them to speak to their supervisor they insist they know what they are dong.

Well. ANZ they do not!